Frequently Asked Questions
Everything you need to know about your favorite collectibles.
How long does shipping usually take?
Shipping times vary by product. Pre-order items typically ship within the window stated on the product page, while in-stock items usually ship within 5-7 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific location.
What is your return policy?
We accept returns on damaged or defective items within 30 days of delivery. Due to the limited-edition nature of our collectibles, we generally do not accept returns for change of mind.
Can I cancel my pre-order?
Pre-orders can be cancelled for a full refund as long as the request is made before the item has entered the shipping process.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
Are your products limited edition?
Yes, most of our vinyl figures and plushies are limited-edition releases. Once they sell out, they are typically not restocked, making them unique collector items.